Royal IHC has launched ShipSupport, its new e-commerce platform for the maritime industry. The company has joined forces with its network of trusted global suppliers to create a unique online experience following feedback from its customers about their need for a transparent digital platform.
An easy-to-use B2B platform that delivers high-quality spare parts anywhere in the world is a real game changer. “Ordering spare parts should be a simple and efficient process, available at all times and accessible anywhere in the world,” says Maaike de Rover, founder and the driving force behind the corporate startup.
“Our customers are used to a new kind of digital world. They know how to order products on their smartphone from Amazon or Bol.com. This is what ShipSupport.com is all about. There is no need to be logged in to see our prices or waste time waiting for a quote. As such, our customers can then focus on doing their job, and keeping their vessels and equipment operational for years to come.”
Dave Vander Heyde, CEO Royal IHC, is quick to respond when asked what sets ShipSupport apart from other e-commerce platforms available in the maritime industry: “IHC’s solutions always stem from an iterative process with our customers. We listen to their challenges and give them the customised solutions they need to maximise performance and uptime.
“If we service the product so that their uptime lasts over the life cycle of the vessel or the piece of equipment, then we have a very happy customer. An open e-commerce platform is something new in our industry and I believe the time has come to move forward.”